Cybersecurity

Our Approach to Security

As a connected heat pump system with mobile app integration, we understand that cybersecurity is essential to product reliability and user trust.

We are committed to protecting device communications, user data, and cloud infrastructure through industry-standard security practices.

Secure System Architecture

Our products integrate with a third-party mobile application platform to enable remote monitoring and control.

Security measures include:

• Encrypted communication (HTTPS / TLS) between device, cloud, and mobile application

• Secure cloud hosting infrastructure

• Account authentication protection

• Controlled firmware management processes

We work closely with our software partners to maintain appropriate cybersecurity standards across the ecosystem.

Data Protection

We collect only operational and account-related data necessary to provide product functionality and technical support.

We do not sell personal data to third parties.

For more information, please review our Privacy Policy.

Firmware & Updates

Firmware updates may be released periodically to improve performance, reliability, and security.

Only verified software versions are supported. Unauthorized modification of firmware or system configuration may void warranty coverage.

Responsible Disclosure

We welcome responsible security research.

If you believe you have identified a potential vulnerability affecting our products or services, please contact:

business@blueplenum.com

Please include:

• Description of the issue

• Steps to reproduce (if applicable)

• Product model and firmware version

We request that findings are not publicly disclosed until we have had reasonable time to investigate and respond.

We appreciate cooperation that helps strengthen product security for all users.